FAQ 6

What are the minimum requirements for decision makers? Must these be technical experts? Will a resume suffice on meeting competence requirements?

STANDARD: ISO/IEC 17011  ·  CLAUSE: 6.1.2.3  ·  TOPIC: Competence of AB personnel / Decision-maker

Answer:

The requirements in ISO/IEC 17011:2017 are expressed qualitatively, not quantitatively, meaning that although the subjects listed in the clauses need to be known, the level of knowledge may vary according to the functions actually performed – the final requirement will be that each person or function will need to demonstrate sufficient knowledge to enable him/her to competently perform his/her job.   So, decision makers may not have the same competencies as the assessment team.  The level of knowledge in the decision-making processes for accreditation decisions is often structured as follows: – Higher for the ABs rules and procedures; – Medium to high for the accreditation and accreditation scheme requirements and relevant guidance and application documents; – Low for CAB scheme requirements and/or specific technical expertise related to the scope of accreditation.      However, the level of competency in the area of technical expertise and/or CAB scheme requirements may need to be of a higher level in some cases (granting, extension, sanctions, appeals, scheme requirements, etc.).  As such, the AB may require different competency requirements for different types of accreditation decisions. Notwithstanding, the AB may have mechanisms to introduce additional expertise when required.   A resume or CV is unlikely to contain enough information to demonstrate all the competence requirements for all types of decisions and schemes, but a resume or CV supported with further evidence is likely to be acceptable.  Further evidence, as appropriate and applicable, may include results of an exam, interview records, references from known peers, training records, meeting minutes etc. – see ISO/IEC 17021-1 Annexes B and C