How can an AB ensure its evaluation methods are effective to demonstrate competence of personnel?
STANDARD: ISO/IEC 17011 · CLAUSE: 6.1.3 · TOPIC: Competence of AB personnel
|Proactively, the AB should ensure appropriate allocation of qualified and suitably experienced personnel to monitor others, ensuring that feedback and /or outcomes of monitoring are actioned upon for continuous improvement with re-evaluation to confirm improvements. Reactively, the AB should monitor complaints and other feedback regarding the assessment process and take appropriate corrective action and/or improvement initiatives when issues are identified with competency.|
The effectiveness of the evaluation methods can be checked through the good performance of services, level and nature of complaints and external feedback.
ISO/IEC 17021-1:2015 annex B lists possible evaluation methods and the conditions to apply them effectively.