FAQ 7

How can an AB ensure its evaluation methods are effective to demonstrate competence of personnel?

STANDARD: ISO/IEC 17011  ·  CLAUSE: 6.1.3  ·  TOPIC: Competence of AB personnel

Answer:

Proactively, the AB should ensure appropriate allocation of qualified and suitably experienced personnel to monitor others, ensuring that feedback and /or outcomes of monitoring are actioned upon for continuous improvement with re-evaluation to confirm improvements. Reactively, the AB should monitor complaints and other feedback regarding the assessment process and take appropriate corrective action and/or improvement initiatives when issues are identified with competency.

The effectiveness of the evaluation methods can be checked through the good performance of services, level and nature of complaints and external feedback.
ISO/IEC 17021-1:2015 annex B lists possible evaluation methods and the conditions to apply them effectively.